Website Hosting FAQ
FTP Settings
For clients on our main servers:
- ftp host:yourdomainname.com
- host directory: /www/
- login: login
- password: yourpassword
For clients on our database/e-commerce servers:
- ftp host: ftp.yourdomainname.com
- host directory: /www.yourdomainname.com/web/content/
- login: login
- password: yourpassword
If you need any of the above information please call 719–471–8731.
DNS Information
For clients on our main servers:
- ns1.ipiece.com
- ns2.ipiece.com
For clients on our database/e-commerce servers:
- ns10.i-piece.com
- ns11.i-piece.com
Control Panel/Administrative Area
In the
administrative area of your site you may set up pop accounts,
e–mail aliases, password protected directories, view your
web site statistics and more:
For clients on our main servers:
For clients on our database/e-commerce servers:
When you first log in there is a popup window with links to a
Quick Start Guide and Help to explain some of the features.
You may need to add an exception to your security settings to excess your control panel.
POP (e-mail) Account Settings
For clients on our main servers:
- Outgoing mail server: mail.yourdomainname.com*
Incoming mail server: mail.yourdomainname.com
- Outgoing server port may be 25 or 26*
- login: email@domainname.com
- pw: password
- Within the Outgoing server options, select "Log on to incoming mail server before sending mail."
- Select: "Outgoing
mail server requires authentication"
For clients on our database/e-commerce servers:
- Outgoing mail server: mail.yourdomainname.com*
Incoming mail server: mail.yourdomainname.com
- Outgoing server ports: 587 or 25*
- login: email@domainname.com
- pw: password
- Within the Outgoing server options, select "Log on to incoming mail server before sending mail."
- Select: "Outgoing
mail server requires authentication"
For clients on our secondary database/e-commerce servers:
- Outgoing Server (smtp): mail.yourdomainname.com*
- Incoming
Server (pop3): mail.yourdomainname.com
- login: email@domainname.com
- pw: password
- Outgoing server (SMTP): 587*
- Within the Outgoing server options, select "Log on to incoming mail server before sending mail."
- Select: "Outgoing
mail server requires authentication"
*Some ISP's (Internet Server Providers)
require you to use their outgoing mail servers. In this case you will have to contact your ISP for outgoing mail server settings.
Web Based E–mail
For clients on our main servers:
- http://yourdomainname.com/webmail
- click on mail client of your choice
For clients on our database/e-commerce servers:
- http://webmail.yourdomainname.com/
For clients on our secondary database/e-commerce servers:
- http://mail.yourdomainname.com/
- click on IMP-mail client
Common E-mail Issues Explained
Undeliverable mail
This is a bounced e-mail message. The most common error messages
are:
- User unknown
What it means: Incorrect address in the username portion of
the address.
Make sure you have correctly specified the portion of the address
before the "@".
- Host unknown
What it means: Incorrect address in the domain or top-domain
portions of the address.
Make sure you have correctly specified
the portion of the address after the "@"
- Network unreachable
What it means: Gateway limitations or problems with the network
backbone.
Recheck e-mail address, retry another time.
- Connection timed out
What it means: Software problem communicating with the destination
mail server.
Check connection, verify e-mail configuration.
- Connection refused
What it means: Problem with the destination mail server. Contact administrator of the destination mail server.
